Privacy Policy | AmeriCloud Telecom

1) Collection of your personal information

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include:

Registering for an account (our website does not currently require you to register for an account. However, should we introduce an account registration feature in the future, we will update our Privacy Policy to reflect the changes and inform you accordingly)
Entering a sweepstakes or contest sponsored by us or one of our partners
Signing up for special offers from selected third parties
Sending us an email message

We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We may also gather additional personal or non-personal information in the future.

2) Use of your personal information

AmeriCloud Telecom collects and uses your personal information in the following ways:

To operate and deliver the services you have requested
To provide you with information, products, or services that you request from us
To provide you with notices about your account
To carry out the Company's obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection
In any other way we may describe when you provide the information
For any other purpose with your consent

We may also use your personally identifiable information to inform you of other products or services available from AmeriCloud Telecom and its affiliates.

3) Sharing information with third parties

AmeriCloud Telecom does not sell, rent, or lease its customer lists to third parties. We do not contact you on behalf of external business partners regarding offers that may be of interest to you.

Any third parties we engage with are strictly prohibited from using your personal information for any purpose other than providing services to AmeriCloud Telecom, and they are required to maintain the confidentiality of your information.

We may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to:

Conform to the edicts of the law or comply with legal process served on the Company or the site
Protect and defend the rights or property of the Company
Act under exigent circumstances to protect the personal safety of users of the Company, or the public

4) Opt-out of disclosure of personal information to third parties (CCPA and other laws)

In connection with any personal information we may disclose to a third party for a business purpose, you have the right to know the categories of personal information that we disclosed about you for a business purpose.

You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt out of the disclosure of your personal information. If you exercise your right to opt out of the disclosure of your personal information, we will refrain from disclosing your personal information, unless you subsequently provide express authorization for the disclosure of your personal information.

To opt out of the disclosure of your personal information, please call us at 847-380-4180.

5) Automatically collected information / tracking user behavior

AmeriCloud Telecom does not automatically collect any information about your computer hardware or software. Additionally, we do not track or monitor any details related to your device's performance or configuration.

Your privacy is important to us, and we are committed to maintaining the confidentiality of your information.

6) Right to deletion

Subject to certain exceptions set out below, upon receipt of a verifiable request from you, we will:

Delete your personal information from our records; and
Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity
Debug to identify and repair errors that impair existing intended functionality
Exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law
Comply with the California Electronic Communications Privacy Act
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us
Comply with an existing legal obligation
Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information

7) Children under thirteen

AmeriCloud Telecom does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website.

8) Changes to this Privacy Policy

AmeriCloud Telecom reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you.

You may receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information.

Your continued use of the website and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.

9) Contact information

AmeriCloud Telecom welcomes your questions or comments regarding this Policy. If you believe that AmeriCloud Telecom has not adhered to this Policy, please contact us at:

Phone: 847-380-4180

Security

Coordinated Vulnerability Disclosure (CVD) Policy

Public process for reporting security vulnerabilities responsibly.
Effective: 01/09/2026 · Last updated: 01/09/2026

1) Purpose

AmeriCloud Telecom is committed to protecting the confidentiality, integrity, and availability of our systems and data. This policy establishes a clear, public process for coordinated vulnerability disclosure so that potential security issues can be reported, assessed, and resolved efficiently.

2) Scope

In scope

AmeriCloud Telecom public-facing websites, portals, and APIs
Systems and services owned, operated, or managed by AmeriCloud Telecom

Out of scope (unless you have explicit written authorization)

Customer environments and customer networks (including any customer-managed systems)
Third-party systems not operated by AmeriCloud Telecom
Physical security testing and social engineering

3) Reporting guidelines (good-faith research)

We welcome reports made in good faith. When testing, please:

Avoid privacy violations, data destruction, and service disruption
Do not access, modify, or exfiltrate data beyond what is necessary to demonstrate the issue
Use the minimum level of testing required to validate the vulnerability
Provide enough detail for us to reproduce and assess the issue
Do not publicly disclose details before coordinated disclosure is complete

4) How to submit a report

Email security@americloudtelecom.com with the subject line "Vulnerability Disclosure" and include:

A clear description of the vulnerability and its potential impact
Steps to reproduce (proof-of-concept details are helpful)
Relevant logs, screenshots, URLs, request/response samples, or code snippets
Any known exploitation conditions or mitigations
Your preferred contact information (optional)

Optional: If you use encryption, include instructions for secure communication (e.g., a public key). If you have a preferred PGP key exchange method, mention it in your initial email.

5) Our handling process

In alignment with coordinated vulnerability disclosure practices (commonly referenced in ISO/IEC 29147 and NIST guidance), AmeriCloud Telecom will:

Acknowledge receipt of your report
Record and track the report through our internal incident/vulnerability management workflow
Validate the issue and assess severity, exploitability, and potential impact
Prioritize remediation based on risk and operational constraints
Implement fixes and appropriate mitigations
Verify remediation and document the outcome

6) Response targets

We aim to meet the following targets for reports submitted through this policy:

Acknowledgement: within 3 business days
Initial triage: within 10 business days (may include requests for additional details)
Status updates: at least every 30 days while remediation is in progress, or as otherwise agreed